At Deals Drape & Denim Store, we’re committed to making your fashion shopping experience seamless from checkout to delivery. Our policies are designed with your convenience in mind while maintaining the quality standards our customers expect from premium denim and contemporary fashion.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery time: 10-15 business days after shipping

Free Shipping (for orders over $50)
• Carrier: EMS
• Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing. International customers may be subject to customs fees which are the customer’s responsibility.

Easy Returns & Exchanges

We want you to love every denim piece, dress, top, short, or bottom you order from us. If something isn’t perfect, our hassle-free return policy makes it easy to make things right.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Proof of purchase: Required for all returns

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • Final sale items (clearly marked on product page)
  • Items without original tags or packaging
  • Personalized or custom-made pieces

How to Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit a Return Request

Email us at [email protected] with:

  • Your order number
  • Details about items you wish to return/exchange
  • Reason for return

Use our template below for faster processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Drape & Denim Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:
– [Product Name], [Size], [Color], [Quantity]
– [Product Name], [Size], [Color], [Quantity]

Reason for return/exchange: [Please specify]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Step 2: Wait for Approval

Our style team will review your request within 1-2 business days and email you return instructions.

Step 3: Package Your Items

Securely pack the items in their original packaging with all tags attached.

Step 4: Ship Your Return

Send the package to our Las Vegas headquarters using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Address:
Deals Drape & Denim Store
784 Armory Road
Las Vegas, NV 87701
United States

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Note: It may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

For size or color exchanges:

  • We’ll ship your replacement once we receive your return
  • If the exchange item is more expensive, you’ll pay the difference
  • If it’s less expensive, we’ll refund the difference

International Returns

For our global customers:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds are issued in USD and may be subject to exchange rate fluctuations

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected].

Happy shopping from the Deals Drape & Denim Store team!